Privacy policy

Privacy Statement 

Introduction

This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000). This Privacy Statement explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering with us.This document sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information.

We note that if Renovation Choice is not able to collect your personal information it may not be able to provide you with an appropriate level of service.

What Information Do We Collect

We primarily collect information about you through correspondence we engage in with you, for example, through application forms, telephone conversations and emails. We also collect information from sources that are publicly available such as websites, journals and phone books. We also make use of cookies on our website to collect personal information about visitors to the site including browsing habits.

How we hold your information

Depending on the circumstances, we may hold your information in either hardcopy or electronic form, or both.

How we secure your information

We hold all hardcopy and electronic records of personal information in a secure manner to ensure that they are protected from unauthorised access, modification or disclosure. Our staff follow strict information handling procedures and we only permit those staff whose tasks require use of your information to access it. We delete your personal information once it is no longer needed or required to be kept by law by deleting electronic records.

How We Collect Information

We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), or when you have contact with us in person. We will not collect any personal information without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.                

How we use your information

We use your personal information:

-To provide you with our products and services;

-To administer our customer relationship with you;

-For the provision of information to manufacturers in the event of a recall of products and to warranty service providers;

-For internal purposes such as procedural assessments, risk management, product and service reviews, staff training, accounting and billing; and

-To identify, and inform you of products and services that may be of interest to you including direct marketing to you.

Third Parties

Your personal sensitive information and data is only shared with third parties at your direction or in connection with your use of the Site (including in relation to your purchases of goods/services and/or vouchers) or as is required or permitted by law. This may include instances where we are required to transmit personal information according to instructions received from a law enforcement agency or other authorized body.

Where Renovation Choice does make information or data available to certain authorized agents of Renovation Choice, it will do so only in connection with the operation of the Site and Renovation Choice will ensure that they apply Renovation Choice Privacy Policy or in applicable statutory or common law requirement. Renovation Choice will not pass your information on to advertisers except with your permission.

Changing Your Information

If you are a Renovation Choice Member, you are able to view and amend your Personal Information stored by Renovation Choice at all times. Renovation Choice will not amend your personal information except at your direction.

Changes to this Policy

Due to changing business circumstances, we may need to change our privacy policy from time to time. If we do, we will endeavour to ensure that you are overall level of privacy protection is not diminished and will publish the changes on our website. Any actions that we have take before the change will continue to be regulated by the privacy policy that existed before the changes were made.

Resolving Your Concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.

Email: sales@renovationchoice.com.au

Tele: 0433 986619

Post: 15 Clapham Road, Regents Park 2143